1. What are the service hours?

Domestic Flight Bookings service is available between 08:00 am and 19:00 pm (GMT+8 hours) daily. Bookings made after 19:00 pm will be processed the next business day. Please note that due to availability and delivery considerations, all domestic tickets booked less than 2 hours before the departure time will not be processed.

International Flight Bookings service is available between 09:00 am and 18:00 pm (GMT+8 hours) daily. Bookings made after 18:00 pm will be processed the next business day. Please note that due to availability and delivery considerations, all international tickets booked less than 8 hours before the departure time will not be processed.

2. What ticket classes can I book?

In addition to Economy Class seating, many flights offer Business and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.

Economy Class- class seating is in the main cabin area. These seats are usually the least expensive.

Business Class seating- features roomier seats that recline farther, provides more leg room and offers upgraded meal service. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. Business Class tickets cost more than Economy Class tickets but less than First Class tickets. Note that when searching for Business Class fares, First Class fares may be shown if Business Class fares are not available.

First Class seating- seating is usually in the cabin area nearest the front of the aircraft. It accommodates the fewest and most comfortable seats and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive and are not available on all air crafts.

3. What are electronic tickets?

Electronic tickets (e-tickets) are now offered by major airlines in China. They allow you to travel without a paper ticket, thus eliminating the inconveniences of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record. The only record of an e-ticket sale is in electronic format in the airline's computer system.

4. How do I use electronic tickets?

Passengers can use e-tickets in the same way as paper tickets. Passengers holding e-ticket receipts can check in the same way as passengers holding paper tickets. Passengers using e-tickets without receipts must check in at the designated counter and present a valid ID or passport. After the passenger is identified by the airline, the staff will issue the receipt along with the boarding pass and baggage tags. E-tickets are not available for infants, pregnant women and other passengers with special needs due to the additional procedures required.

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5. How do I pay when I buy a ticket using a foreign credit card?

Note: If the booking is cancelled by the airline before confirmation of payment, Chinatravelhub.com is not responsible for any losses incurred by the customer.??

6. How can I cancel or change my order?

In? most cases, it depends on what type of air ticket you have booked. For detailed information, please contact our customer service center directly. Chinatravelhub.com E-mail: airticket@chinatravelhub.com

7. What are electronic tickets? How do I use them??

Electronic tickets are offered by many major airlines. They allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchases without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. For passengers, e-tickets are used in the same way as paper tickets.?

8. How do I travel with an electronic ticket?

Passengers holding e-ticket receipts can check in the same way as passengers holding paper tickets. For a passenger flying on an e-ticket but without a receipt, he/she needs to check in at the designated check-in counter and show a photo ID. After the passenger is identified by the airline, the staff will print out the receipt for the passenger along with the boarding pass and baggage tags.?
Are electronic tickets changeable, endorsable or refundable??

Yes. Please follow the specific regulations of different airlines.?

9. What types of identification are acceptable??

Valid ID's include: People's Republic of China Resident ID's or passports. When buying tickets at the child or infant price, a valid certificate with the child/infant's birth date must be provided.?

10. What materials will be checked for passengers??

Passports, departure cards and other related documents.

11. What is the latest check-in time??

12. What are the carry-on baggage regulations for domestic flights??

For domestic airlines, first-class passengers can take two pieces of carry-on baggage, while business-class and economy-class passengers can only take one piece. Each piece of carry-on baggage should be no larger than 20*40*55cm and no heavier than 5kg.??

13. How do I pay for tickets bought at chinatravelhub.com??

chinatravelhub.com accepts credit cards,Palpay for flight tickets.?

14. What should I do if I need to change the departure date/time of my ticket??

Please provide us with detailed information of your ticket and flight, and then we'll try our best to fulfill your request. E-mail: airticket@chinatravelhub.com

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15. What ticket delivery options are available?

Tickets will be delivered to you based upon your own request.
Tickets can be picked up at the airport counter For travelers booking e-tickets, check in at the airport counter by showing valid identification or passport.

16. What is the difference between full fare and discounted fare?

Full fare and discounted fare can be applied under different conditions. The policy varies among airlines. Details are shown during the booking process.

17. What is the ticket modification rule?

Tickets cannot be modified online after being issued. Please contact chinatravelhub.com to change your ticket. Normally, airlines do not charge any fees for changes made within the same class. To upgrade your ticket, there is usually a price difference that must be paid.

18. What is the ticket refund rule?

There is no charge for canceling tickets that have not yet been issued (except for group tickets with prepaid deposit). For tickets that have already been issued, a cancellation fee might apply (this depends on the policy of the airline).

19. What is the ticket endorsement rule?

Only passengers purchasing full fare are allowed to transfer between airlines. Airlines involved must also agree to this transfer.

20. How long after I submit my reservation will my ticket be issued?

Normally, tickets will be issued 24 hour in you submit your reservation.

21. How do I know my reservation has been confirmed?

We will send you a confirmation email once your reservation has been submitted and received.
If you provide a Chinese mobile phone number, you will also receive a text message confirming your reservation.

22. How can I get a receipt for my flight reservation?

Your paper ticket can be used as a receipt.
Your printed e-ticket can be used as a receipt.

23. What credit cards do you accept?

Chinatravelhub.com accepted Visa, Master credit cards.

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24. How do I calculate the validity period of the ticket?

The validity period of a special fare ticket is calculated based on the fare rules of the ticket. The validity period of a normal fare ticket which includes a one-way, round trip or multiple-segment trip is one year. The validity period of an open ticket is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket is calculated from the date of the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.

25. Which types of identification documents shall be presented during check-in?

For international and regional flights, passengers must show a passport, any necessary visas and other valid travel documents. Please be sure that these documents are carried with you and not packed in your checked baggage.

26. Which types of travel documents are valid documents?

Valid travel documents include a resident identification card, a temporary identification card, a military ID card (officer, solider, trainee, civil service cadre, retiree, or staff), travel documents for residents in Hong Kong, Macau SAR and Taiwan, a passport and travel certificate for foreign passengers, a diplomatic identity card, a student identity card for a young person under 16 years old, and a household register or identification issued by the police authority where the household is registered.

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27. Can pregnant women fly on airplanes?

It is safe for pregnant women to fly. There are no restrictions on pregnant women up to their 7th month of pregnancy. However, for their safety, pregnant women in their 8 month of pregnancy or later are recommended not to fly; if the flight is necessary, 2 copies of a signed doctor's permission letter must be filed together with an application form to the airline. The doctor's letter should include the passenger name, age, pregnancy date, Expected Date of Confinement (EDC), journey date, and special care needed. Women on their 8-month of pregnancy or above can only board after receiving airline approval.

28. Can infants fly on airplanes?

An infant is defined as a child younger than 2 years old. An infant ticket is 10% of the cost of the regular adult airfare and no seat is provided. Passengers may only buy one infant ticket for each adult ticket purchased. If one adult needs to buy more than one infant ticket, the purchase of a child ticket is required. Infants younger than 14 days are not allowed to fly.

29. Are seriously ill but not contagious patients allowed to fly?

Yes, but the patients need to show written permission from a doctor when buying a ticket in order to obtain the airline's boarding approval.

30. Can I travel with a pet?

Some airlines will allow passengers to take pets on board or as unaccompanied baggage. We encourage you to call the airline directly to find out more details. Rules may vary according to the size, age, and breed of your pet. Health certificates and other documentation may also be required. Please apply with the airline at least 3 days before your flight and follow the indicated procedures. For the health and safety of your pet, we advise you to visit a trusted veterinarian to assess if your pet is fit for air travel.

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Baggage

31. On which routes does the baggage weight concept apply?

The weight concept applies on all worldwide routes except for US-China, Canada-China and Sao Paolo-Madrid.

32. What is the free checked baggage allowance according to the weight concept?

For international and regional flights, the free checked baggage allowance for adults and children are 40kg for First Class, 30kg for Business Class, and 20kg for Economy Class. If the baggage exceeds the weight limit specified above, an excess baggage fee of 1.5% of the fare for a one-way non-stop economy class ticket will be charged for every kilogram overweight.

33. What are the baggage requirements for First and Business Class passengers according to the piece concept?

First and Business Class passengers are entitled to check two bags per passenger free of charge. The maximum dimensions of each piece should not exceed 158cm (62 inches) and the maximum weight of each piece should not exceed 32kg (70 lbs).

34. What are the checked baggage restrictions for Economy Class passengers, child passengers and infant passengers according to the piece concept?